Effective Date: July 10, 2025
At Cone Sleeves, we are committed to customer satisfaction. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below, which complies with Google Merchant Center requirements.
Countries We Accept Returns From
We accept returns from the following countries:
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United States
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United Kingdom
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Australia
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Canada
- New Zealand
Returns
We accept returns for both defective and non-defective products. If your item arrives damaged, defective, or if you are not satisfied, you can request a return under the conditions outlined below.
Exchanges
Yes, we accept exchanges for eligible items. Please contact our support team to initiate an exchange request.
Accepted Product Condition
We accept returns and exchanges only for products that are:
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New and unused
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In original packaging
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Unopened and undamaged
We do not accept used or opened items for return or exchange.
Return Window
You may return an item within 10 days from the date you received it. After 10 days, we cannot accept any return or exchange request.
Return Method
We currently accept returns by mail only. We do not support in-store or drop-off location returns at this time.
Return Shipping Label
A return label will be included in the package. If you did not receive a label, please contact our support team.
Restocking Fee
We do not charge any restocking fee. Your full product amount will be refunded if the return is approved.
Refund Processing Time
Once we receive your returned item and it passes inspection, your refund will be processed within 10 business days. Refunds will be issued to your original method of payment.
Important Notes
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Products customized with personal designs, sizes, or branding are not eligible for return unless defective.
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For damaged shipments, please send a photo within 24 hours of delivery.
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We reserve the right to deny returns that do not meet our policy criteria.
Contact Us
If you have questions about your return or need help with a request, please contact our customer support at:
Email: support@conesleeves.com
Phone: (503) 358-0443
